Undercover Boss Cues

Boss asks questions

Boss gets recognized

Boss is surprised

Boss learns new task

Boss makes mistake

Boss praises employee

Boss reflects on experience

Boss takes notes

Boss wears disguise

Company policy mentioned

Company values discussed

Coworkers joke around

Customer appears

Emotional moment

Employee discusses family

Employee gets emotional

Employee gets reward

Employee receives praise

Employee shares story

Employee struggles

Employee works hard

Long workday mentioned

Reveal takes place

Training shown

Workplace problem found